Last Updated: October 31, 2025

At bagers, we value your satisfaction and want you to feel confident in every purchase.
If an item does not meet your expectations, our return and refund process ensures a clear and fair resolution.

Return Window

You may request a return within 30 days of receiving your order.
To qualify, all return requests must be submitted within this period, and the item must meet the eligibility conditions listed below.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unwashed, and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Match the product originally shipped (same item, same variant).

Returns that do not meet these criteria may be refused or subject to a partial refund.

How to Initiate a Return

To start a return, please contact our support team at support@bagers.shop with your order number, reason for return, and product details.
Once your request is reviewed and approved, our team will send you return instructions and the appropriate return address.
Unauthorized returns sent without approval may not be accepted or processed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or damaged upon arrival.
If your return is approved for a defective or incorrect product, a prepaid return label will be provided by our support team.

Return Method

Returns must be shipped using a trackable shipping method (e.g., USPS, UPS, or FedEx).
Please retain your tracking number until your return has been fully processed.
We cannot guarantee refunds for items lost during return transit without proof of delivery.

Damages and Issues

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact support@bagers.shop within 7 days of delivery.
Provide photos of the product and packaging so our team can quickly evaluate the issue and arrange a replacement or refund.

Non-Returnable Items

For hygiene and quality control reasons, certain bag types such as used or visibly worn items cannot be accepted for return.
Products must be in new and unused condition to qualify for a refund or exchange.

Exchanges

We currently offer exchanges for the same item in a different color or variant (subject to stock availability).
Please email support@bagers.shop within 30 days of receiving your order to request an exchange.
If the requested item is unavailable, a refund will be issued once your return is received and inspected.

Change of Mind

Returns due to a change of mind are accepted within 30 days, provided the item is unused and in its original condition.
Return shipping costs will apply.
No restocking fee is charged on change-of-mind returns.

Refunds

Once your return is received and inspected, you will receive an email notification regarding your refund status.
Approved refunds will be processed to your original payment method within 7 business days after approval.
Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank or PayPal account again.
  2. Contact your credit card provider or bank — it may take additional time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@bagers.shop for assistance.

Get in Touch

Business Name: Bagers

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday)

Business Email: support@bagers.shop

Business Address: 33-06 31st Ave, Astoria, New York 11106, United States