Welcome to bagers help center.
Here you’ll find answers to our most common customer questions about orders, shipping, returns, payments, and product details.
If you need more help, reach us anytime at support@bagers.shop our team replies within 24–48 business hours (Monday–Friday).

Q: How long does delivery take?
A: The estimated delivery time within the USA is 5–8 business days (Monday to Friday) after your order is processed.

Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time are processed the same business day. Orders received after this time are handled the next working day.

Q: How can I track my order?
A: Once your order is shipped, a tracking email is sent with your tracking number and a link to the Track Your Order page.

Q: What if I entered the wrong address?
A: If you notice an address mistake, contact us immediately at support@bagers.shop. Changes can only be made before shipping.

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery. Items must be unused, unwashed, and in their original packaging.

Q: Who pays for return shipping?
A: The customer covers return shipping unless the product is damaged, defective, or incorrect.

Q: When will I receive my refund?
A: Approved refunds are processed within 7 business days after your returned item is received and inspected.

Q: Do you offer exchanges?
A: Yes. We offer exchanges for the same item in another color or variant (based on availability).

Q: What payment methods do you accept?
A: We accept secure payments through Stripe, supporting all major credit and debit cards including Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed safely through Stripe’s secure payment gateway.

Q: Are your prices in USD?
A: Yes, all prices on bagers are listed and charged in USD (United States Dollar).

Q: How do I clean or care for my bag?
A: Wipe your bag gently with a soft, damp cloth. Avoid bleach, machine washing, or harsh cleaners to preserve its material and shape.

Q: Do you restock sold-out items?
A: Some popular styles are restocked periodically. You can check the product page or contact us to confirm availability.

Q: Can I cancel my order?
A: Orders can be canceled within 12 hours of placement by emailing support@bagers.shop. After shipping, cancellations cannot be processed.

Get in Touch

Business Name: Bagers

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday)

Business Email: support@bagers.shop

Business Address: 33-06 31st Ave, Astoria, New York 11106, United States